H20mix Shipping Policy

SHIPPING INFORMATION

H20mix is committed to delivering your Scalp-Comfort Filtered Shower Head as quickly and safely as possible.

We offer free standard shipping on all orders.

SHIPPING TIMEFRAME

Standard Shipping: 7–12 business days

Shipping time begins after your order has been processed and confirmed.

Please note that business days generally exclude weekends and public holidays.

Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, peak seasons, or other circumstances outside our reasonable control.

FREE SHIPPING

We offer free standard shipping on all eligible H20mix orders.

There is no minimum order value required for standard free shipping unless otherwise stated during a specific promotion or at checkout.

ORDER PROCESSING

Orders are typically processed within 1–2 business days after purchase.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information when available.

During holidays, promotional periods, or unusually high order volumes, processing may take slightly longer.

TRACKING YOUR ORDER

Once your order ships, you will receive a tracking number by email.

Tracking information may take up to 24–72 hours to update after the shipping carrier receives your package.

If your tracking information has not updated for several days or you believe there may be an issue with your shipment, please contact us at:

h20mixsupport@gmail.com

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at h20mixsupport@gmail.com.

We cannot guarantee that an address can be changed after an order has already been processed or shipped.

H20mix is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

DELAYED ORDERS

Although most orders arrive within the estimated shipping timeframe, unexpected delays may occasionally occur.

Possible causes include:

• Carrier delays

• Customs processing

• Severe weather

• High shipping volumes

• Public holidays

• Incorrect delivery information

• Events outside H20mix's reasonable control

If your order is significantly delayed, please contact our support team and we will help investigate the shipment.

LOST OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please check:

• Around your property or delivery location

• With household members

• With neighbors

• With your local carrier or delivery office

If you still cannot locate your package, contact us at h20mixsupport@gmail.com and we will assist you.

DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible.

We may ask you to provide your order number and clear photographs of the damaged product and packaging so we can review the issue and determine an appropriate resolution.

INTERNATIONAL SHIPPING

Shipping availability may vary by destination.

International orders may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, or similar government charges applicable to their order.

60-DAY MONEY-BACK GUARANTEE

Your purchase of the Scalp-Comfort Filtered Shower Head is also covered by our 60-day money-back guarantee, subject to the terms outlined in our Refund Policy.

The guarantee period begins from the date your order is delivered.

CONTACT US

If you have questions regarding your shipment, tracking information, or delivery, please contact us at:

Email: h20mixsupport@gmail.com

We’re here to help.