Refund policy

H20mix Refund Policy

At H20mix, we stand behind the quality of our Scalp-Comfort Filtered Shower Head and want you to feel confident in your purchase.

60-DAY MONEY-BACK GUARANTEE

We offer a 60-day money-back guarantee on purchases of the Scalp-Comfort Filtered Shower Head.

If you are not satisfied with your purchase for any reason, you may request a refund within 60 days of the date your order is delivered.

HOW TO REQUEST A REFUND

To request a refund, contact us at:

Email: h20mixsupport@gmail.com

Please include the following information in your request:

Your order number
The email address used to place the order
Your order or delivery date
A brief reason for your refund request

Our support team may provide additional return instructions where necessary.

REFUND CONDITIONS

To remain eligible for our 60-day money-back guarantee:

Your refund request must be submitted within 60 days of delivery.
The product should be in reasonable condition.
Normal use of the product during the guarantee period is acceptable.
Products that have been intentionally damaged, excessively misused, altered, or damaged through improper installation may not qualify for a refund.
You may be required to return the product before your refund is approved.

We reserve the right to request photographs or other reasonable information when necessary to review a damaged product or refund claim.

USED PRODUCTS

Our 60-day guarantee is designed to give you enough time to properly try the product.

You do not need to return the Scalp-Comfort Filtered Shower Head completely unused or unopened solely to qualify for the guarantee.

However, the product must not show signs of deliberate damage, excessive abuse, or misuse beyond normal household use.

REFUND TIMELINE

Once your refund request has been reviewed and approved, H20mix will generally process the refund within 7–12 business days.

Refunds will be issued to the original payment method used for the purchase.

After your refund has been processed, your bank or payment provider may take an additional 5–10 business days to make the funds available in your account.

Processing times may vary depending on your financial institution.

RETURN SHIPPING

Unless your return is due to a confirmed product defect, incorrect item, or another error caused by H20mix, return shipping costs are the responsibility of the customer.

If your product arrives damaged, defective, or incorrect, contact us before returning it so our support team can provide the appropriate instructions.

ORIGINAL SHIPPING COSTS

If shipping charges were paid on the original order, those charges are generally non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

Orders that received free standard shipping do not have an original standard shipping fee to refund.

DAMAGED OR DEFECTIVE PRODUCTS

If your Scalp-Comfort Filtered Shower Head arrives damaged, defective, or unusable, contact us at h20mixsupport@gmail.com.

Please include:

Your order number
A description of the issue
Clear photographs or video showing the damage or defect, where reasonably possible

Once reviewed, we may offer an appropriate resolution, which may include a replacement or refund.

INCORRECT ITEMS

If you receive the wrong product, please contact us as soon as possible at h20mixsupport@gmail.com.

Do not dispose of or return the incorrect item until you have received instructions from our support team.

CANCELLATIONS

If you wish to cancel your order, contact us as soon as possible.

We will attempt to cancel orders that have not yet been processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun.

If your order has already shipped, you may need to follow the normal return and refund process after receiving it.

LATE OR MISSING REFUNDS

If you have received confirmation that your refund was processed but have not received the funds after the expected timeframe:

Check your bank or payment account again.
Contact your card issuer or payment provider, as posting times can vary.
If the refund still cannot be located, contact us at h20mixsupport@gmail.com.

FAIR USE OF THE GUARANTEE

H20mix reserves the right to refuse refund requests where there is reasonable evidence of fraud, repeated abuse of the guarantee, intentional product damage, or other misuse of this policy.

This does not affect any rights you may have under applicable consumer-protection laws.

CONTACT US

For any questions about returns, refunds, damaged products, or our 60-day money-back guarantee, please contact: